Shipping policy

Delivery policy

Within Australia we deliver all our orders via Australia Post.  We try hard to deliver your order within 5-7 days but it will be longer if you live in a remote area.

If goods are damaged or lost in transit then we will take responsibility for this. This rarely happens and we will deal with Australia Post to sort out any problems. Please notify us for a return of damaged goods or if your goods have not arrived in a reasonable time frame.

If you are an international customer then we can send goods to you. You will be charged all postage costs associated with delivery and be responsible for any input duty or sales tax appropriate to you country. The Australian Goods and Services Tax will not be charged to you.

To return your product, you should mail your product to: Tyalla Equestrian Services, 211 Gooch road, Clackline (WA) WA 6564, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.